Mortgage Brokers can now write home loans from anywhere in the world
Remote working is no longer a perk exclusively for freelancers and digital nomads smugly sipping smoothies from beachside café. And we have the Covid Pandemic to thank for that.
Even long before Covid, consumers were growing tired of businesses who weren't willing or able to flex the way they work to meet them when and where they wanted online. Consumers were looking for more convenient ways to access the goods and services they needed. Even those big-ticket items like Home Loan.
While the pandemic brought its fair share of misery from lockdowns to job insecurity it was also transformative for the way we work. One big trend we've seen is sales and service roles, that typically had bricks and mortar locations, transforming their process so they can work from anywhere in the world.
And it's what customers and employees want.
According to data from the AustralianBureau of Statistics, in August 2021 41%of Australians were working from home regularly.*
*abs.gov.au/statistics/labour/earnings-and-work-hours/working-arrangements/latest-release
Changing the way MortgageBrokers write loans
In the past, a Mortgage Broker's ability to streamline the home loan process was hindered by the lender's preference towards more traditional practices.
There were paper forms to be signed and a tonne of documentation needed to prove the customer meets the loan criteria. And it was all delivered to the Broker in person or by snail mail.
One of the most challenging misconceptions is that brokers need to be face-to-face to build meaningful relationships with customers and to convert high-value opportunities, like home loan. It's simply not true, with the help of technology you can build genuine relationships with both new and old customers.
When remote sales and service is done right, you can streamline the home loan process, improve productivity and fill your sales pipeline with happy borrowers. The best part, your team can do it all from wherever they choose.
Online Mortgage Broker, True Home Loans is leading the way with remote brokering by combining Expertli's innovative technology with years of financial experience, to reinvent their customer journey.
"The beauty of Expertli is I can be anywhere in the world and still support my customer's needs. They get a great experience whether I'm sitting in our Sydney office, at home the Northern Beaches, or overseas." says Senior Broker from True Home Loans, Mark Rogan.
He goes on to say, "Expertli uniquely bridges the gap between an over the phone experience and traditional face-to-face meetings. Combining the best bits of both and so much more gives customers an even better, more convenient experience than before."
True Home Loans team of brokers have proven they can not only successfully nurture customer relationships online, but they can also write a loan in from anywhere in the world. And their customers love them for it.
“It’s better than in person!” - Becky, True Customer
Using Expertli to improve the home loan process
Expertli's unique solution enables Mortgage Brokers to increase customer connection, collaboration and conversion from a virtual workspace. Brokers meet their customers online, creating a memorable sales experience that's even better than in person.
At True Home Loans, 100% of the home loan process is managed without the customer or broker ever leaving the comfort of their home. This has all been done without losing the human touch that's often needed with big decision purchases.
Traditional brokers
- Time-wasting in-person meetings scheduled during working hours.
- Wasteful paper brochures and printed documents.
- Unsecure emails and communication channels.
- Print, copy and scan hard copy home loan documents.
- Switch between phone, email and in-person meetings to complete the home loan process.
Remote brokers using Expertli
- Connect face-to-face from anywhere, anytime, on any device.
- Visually breakdown complex home loan options through the shared whiteboard and collaboration tools.
- Generate a take-home PDF copy of the session.
- Share confidential data in a secure workspace.
- Type, write, draw and annotate digital home loan documents.
- Manage the entire home loan process in one place.
As mortgage brokers, we know each customer has individual needs and expectations. With Expertli, you can humanise the bits of the journey that are important to you and the customer and automate the low-value tasks, like automated reminders when the customer needs to upload a document.
Potential customers can connect with a real-life Broker through the website in an instant or schedule : video chat whenever they need a little extra support.
"True Home Loans is now saving up to 2.5 hours per home loan application using the Expertli software." Mark Rogan, Senior Mortgage Broker, True Home Loans
As the pandemic continues to accelerate the shift to online sales and services, more and more industries are seeking tools and technology that will enable them to seamlessly perform their job and connect with customers from wherever they are.